Effective Date: December 8, 2024
Kija Travel / PT Kija Amerta Nusantara (“we,” “us,” or “our”), are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide to us through our website, including when you submit an enquiry via email or other electronic channels provided on this site, or contact us through the ‘contact us’ web forms on https://kija.travel.
By using our website or providing your information, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our website or provide any personal information.
1. Information We Collect
We collect the following types of information:
1.1 Information You Provide
When you submit an enquiry or contact us through our website, we may collect:
Your name
Email address
Phone number
Company name (if applicable)
Any additional information you include in your message
1.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information, such as:
IP address
Browser type and version
Device type
Operating system
Pages visited and time spent on the website
Referral source (e.g., how you found our website)
This information is collected using cookies and similar technologies.
2. How We Use Your Information
We use the information we collect for the following purposes:
To respond to your enquiries and provide the requested information or services.
To communicate with you regarding your bookings, requests, or other transactions.
To improve our website, services, and customer experience.
To comply with legal obligations and enforce our terms and conditions.
We will not use your information for any other purpose without your explicit consent.
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
With Your Consent: We may share your information with third parties if you have given us explicit consent to do so.
Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, or delivering services. These providers are bound by confidentiality agreements and are prohibited from using your information for any other purpose.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).
4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal obligations, resolve disputes, and enforce our agreements. If you would like us to delete your information, please contact us at data@kija.travel.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
Using secure servers and encryption technologies.
Regularly reviewing and updating our security practices.
Limiting access to your information to authorized personnel only.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
Access: Request a copy of the personal information we hold about you.
Correction: Request correction of any inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to legal obligations.
Restriction: Request restriction of processing your information under certain conditions.
Objection: Object to the processing of your information for specific purposes.
Data Portability: Request a transfer of your information to another organization.
To exercise these rights, please contact us at data@kija.travel. We will respond to your request within 30 days.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. For more information, please refer to our Cookie Policy.
8. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.
9. International Data Transfers
If you are located outside of Indonesia and provide information to us, please note that your information may be transferred to, stored, and processed in Indonesia, where data protection laws may differ from those in your jurisdiction. By using our website, you consent to such transfers.
10. Children’s Privacy
Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website or sending you an email. Your continued use of our website after such changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
data@kija.travel
